August 3, 2007

Where I work and why I stayed…

Category: News — Ira @ 7:06 pm

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“Far and away the best prize that life offers is the
chance to work hard at work worth doing.”
—Theodore Roosevelt

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As many of you know, I am General Manager at Graber Supply LLC, a pole building supply company located just south of Gap, PA on Hwy 41. I have worked there since March, 2001. Graber sells building materials and complete building packages (retail and wholesale) and also builds post and frame structures throughout the Mid-Atlantic and New England areas. We have a very good reputation from South Jersey to the Long Island, NY area. We supply some local builders with their complete packages and supply other independent builders as far away as West Virginia. Last year we built our first barn in North Carolina and will soon ship our first package to Tennessee.

The company as it exists today was the result of the efforts, planning and sweat and blood of one man, the Previous Owner. He had a vision, and he built the business from nothing into a very successful and efficient entity. He hired good people and let them do their work with minimal interference. He paid them well. From the time the company emerged into its current form in the mid to late 1990s, it has worked and scrapped its way into a regional player to be reckoned with in the post and frame construction business. If a structure can be built with poles, Graber Supply can design and build it. www.polebarn.com

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Dave Hurst conferring with builder Merv Glick

I worked for the Previous Owner during almost every stage of the company’s early years and was present when Graber moved onto its current location in 1993. At that time, I was in college and worked only in the summer months. I also worked there in during the summer months during my law school education in 1994-95. During my last summer as a law student, I worked for the law firm that would hire me when I graduated.

The last summer I worked for Graber before heading into law full-time, I told my co-workers many times that I couldn’t wait to get out of this blue-collar sweat hole and return to school, then graduate and practice law.

“After I graduate, I will work hard and buy a Lexus,” I said. “Then I’ll drive down Rt. 41 right past here and I won’t even look at you. I won’t even acknowledge you.” They seemed awed.

I was reminded of that wild boast many times in future years. Merv Esh particularly relished relating it with great embellishment to all new workers who started at Graber. The story was part of their initiation. I always told the disbelieving listeners that every word of the story was true. I never did get that Lexus. Maybe some day.

Sadly, in 2000, after working 3-1/2 years for a local law firm in Lancaster, I was not a happy or a fulfilled man. I told my wife that in six months, I would not be practicing law. What I would be doing I didn’t know. I did some research and even had an interview or two. Meanwhile, the Previous Owner heard that I was looking around, and stopped by to see me one night. Would I consider coming back to work for him, this time in the office instead of in the field? He needed good people around him and there would be no one like a lifelong friend who knew and understood him and his goals. We discussed the possibilities for some time that night and continued our discussion throughout the following weeks. An offer was made and it was attractive. So, after some soul-searching and a review of my financial situation, I decided to accept the offer and make the transition, right back into the building field I’d left years before.

It was a bit of a psychological bump, to go from the professional lifestyle and dressing in suit and tie every day to wearing informal jeans and shirt. I also had a lot to learn about the system of quoting, sales, and just dealing with the daily problems that arise in such a setting. But after the first month, I was well on my way. I felt secure and most of all, like I was actually producing something positive for the customer, instead of just dealing with the myriad everyday problems that cause people to call their attorneys. During and after the first year, I commented to Ellen many times that I love my job.

My legal training has been a real asset in a variety of areas in my job, including creating the contracts for the sale of our buildings and also in collections. I never tell customers that I am an attorney; very few ever find out unless they don’t pay, and sometimes not even then. We have a very efficient and computerized collection system introduced and sold to us by Thorne (I highly recommend this system to any company that has problems with collecting payments due). I do maintain my law license and also write wills in my spare time evenings and Saturdays, mostly for the Amish in Lancaster County.

At Graber, I enjoy the work and I like the people I work with. I actually love my job, something that very few people can say. Two people have worked in our office since 1995: Dave Hurst, salesman and all-around building guru, and Rosita Beiler, Office Manager. Merv Esh, of course, was there from the time he graduated from high school until his death last April. The core group in the office is small, but competent, and highly productive. We have about five people working in the yard and as drivers for our trucks. The yard foreman, Eli Esh, has been employed by Graber since he was fifteen years old. Today he is a young married Amishman. All the buildings we sell installed are built by subcontractor crews.

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AJ Williams and Eli Esh on the brake.
AJ is a semi-professional rodeo rider and roper.

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Morning runs. Trucks waiting for their drivers.

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Main driver Kevin Beiler ready to head out.

As with any group that works together closely day after day for years, there is always some friction and/or disagreement, but not much. Overall, I have never been associated with a better group of people. When problems arise, we work through them.

When the “troubles” broke in February and thereafter, I seriously considered moving on to a competitor or perhaps another line of work. But the fact was that I enjoyed my job and felt a close connection to the people I worked with each day. I could see no real reason to walk away from it, at least not unless and until I absolutely had to. Plus, a part of me is stubborn to a fault, and I was going to be darned if I allowed these circumstances to push me from my home or my job, even if my world collapsed in shambles around me. So I slogged on day after day, my work providing my social structure and the needs I had to associate with others. My co-workers could not have been more supportive. They asked no questions (or very few) and provided protection for me from inquisitive locals.

On Friday, June 29, 2007, after a lengthy process involving advisers, Trustees, and attorneys, the Previous Owner relinquished all control of the business. Patrick Miller, a young Ohioan who married Mary June Lantz from Lancaster County, is now our new boss. Patrick had been a self-employed cabinet dealer and installer for some years, so he was familiar with construction. So far, we have been training and teaching him the ropes of the day to day operations. He is learning rapidly. Despite the “troubles” and the resulting upheaval, the transition is moving as smoothly as one could expect. Several employees have moved on and started their own businesses, but that would have happened anyway. Even though the construction industry has slowed and our 2007 sales are a bit off from our record 2006 sales, we look for good things in the future.

For now and for the foreseeable future, I plan to stay with the company that has treated me so well during the last six years. As long as I can get up in the morning and look forward to the day of work, I will do so.

None of us know what tomorrow will bring. Major changes may come and very likely will. It is good that we cannot see into the future, because the strength to face it would fail us. I am glad I didn’t know the future six months ago. I am glad I don’t know it for the next six months. And I am glad just to be alive, to know that good things will come. Although the future remains unknown, I rest upon the quiet confidence that one day a new dawn will break and the sun will pierce through the brooding clouds and chase the shadows from the troubled road I travel. I also trust that the light of that new day will include some small vestiges of joy that have been so absent now for so long. And with that confidence and trust I move on.

JUNE 29th, 2007. A NEW BEGINNING:

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Patrick Miller returning for the first time as the new owner

BEING WELCOMED BY:
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Rosita Beiler

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Elvin Zook

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“Big Dave” Hurst

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Andy Blank

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Ira Wagler

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A gift from the General Manager

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Celebration with ice cream cake

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Patrick, Mary June, Portia, Benjamin and William

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Party in the lunch room

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July 27, 2007

Checkout Woes and other Drivel

Category: News — Ira @ 7:06 pm

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“I am not making this up.”
—Dave Barry

There was an unfortunate occurrence at the Giant grocery store last Sunday when I stopped to pick up a few things on the way home from church. I have long ago accepted as an irreversible law of the universe the fact that the checkout line I choose at any store, any time, anywhere in the world, will instantly slow and crawl along at a snail’s pace (or slower) or stop completely, sometimes for no apparent reason, for long periods of time.

Once, while a student at Bob Jones in Greenville, SC, I chose the very shortest line at a K-Mart, only one little old lady with two small potted plants. I swooped in triumph- antly behind her. What luck. The sale was rung up. But no.

“Wal Mart has these same plants for fifty cents apiece less,” the lady quavered in a querulous voice.

Angry, quick thoughts like, “then why don’t you go to Wal Mart?” flashed through my mind, as before my horrified eyes, the clerk stopped everything and CALLED THE MANAGER. Of course that took several minutes. The manager finally lollygagged his way over, stated piously that they would not be undersold by Wal Mart and gave the lady back her fifty cents per plant, or whatever trifle it was. He then spent much time punching savagely at the cash register, which buzzed and clacked angrily before acknowledging the refund and reluctantly spitting out a revised receipt. Meanwhile, of course, the other checkout lines, all ten of them, were clicking along at approximately the speed of light.

Anyway, back to Giant and last Sunday. I picked up a few items and some things for my lunch and got in line at the express checkout behind not one little old lady, but two, and they were together. I should have known better. I should have backed off and gone through regular checkout. They had put their stuff in one shopping cart, but checked out separately. The clerk, a middle-aged woman, obviously knew them and chatted inanely at great length, which was fine. I’m as patient as anyone, especially on a Sunday after hearing a stirring sermon at Westminster Presbyterian.

The first lady paid for her things, then decided one bag was too heavy and wanted her milk container separated from the other items. The second lady, standing behind their cart, directly in front of mine, then checked her things through and paid for them. She was also very fussy, deciding that one bag was too heavy (it was less than half full) and the milk jug too wet, and blah, blah, blah, on and on.

Meanwhile, the guy behind me, who obviously had labored under the delusion that Giant actually has an express checkout, had chosen to shop without a cart or a basket. He stood there stolidly like some great grocery monster, his arms outstretched and struggling to balance a vast pile of assorted items. I’ve never seen anything like it. Someone else must have loaded him up, but there was no one with him. I don’t know how he did it. He kept shifting and swaying, trying to keep any single item from escaping and splatting on the floor. I felt bad for him, but could not move forward to make room for him to deposit his pile onto the checkout counter. Oblivious to the crisis, the ladies yakked and fussed.

After enough time had passed for the pudgy pastor at Westminster to preach another full sermon (his sermons are brief, but substantive), everything was finally paid for and satisfactorily bagged and the change received and counted and the receipts thoroughly scanned for mistakes. The ladies slowly started forward out of the checkout line, and I pushed my own cart forward. The guy behind me immediately lunged into the small space that had opened and unleashed his pile of groceries onto the counter with a great rustle and clatter of plastic and tin cans.

Sadly, the second lady then suddenly stopped to impart one last particle of wisdom or admonition to the clerk. No one will ever know what she was going to say because the bottom chassis of my cart nudged, and I mean barely touched, the back of her ankle. I didn’t even realize anything had happened until she turned reproachfully and leveled a hostile glare at me.

“I am SO sorry,” I said politely.

“Sorry won’t cut it,” she quavered severely. But she moved out of the way. I hastily paid for my few items. The clerk looked grim. The two ladies trundled off to the side, the one I’d nudged limping in a very exaggerated manner, and sat primly on a bench. Maybe they were waiting for their ride. The wounded one reached down and rubbed her ankle vigorously.

“Next thing you know, she’ll need an ambulance,” I thought to myself. All I wanted was out of there. I grabbed my bags and fled. They glared after me, muttering and cluck-ing to each other about my uncouth and caddish behavior. I could only hope the store manager wouldn’t check the security cameras and decide to press charges for assault or something. It was an accidental nudge, I tell you.
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I can’t prove it, but I’m strongly suspicious that an irate and humor-deficient feminist defaced my bumper sticker. In Lancaster County! As you can see in the picture, someone keyed out the middle line, so the sticker says “Without Men….The oil needed changing,” which in an odd way, makes sense as well. I was extremely irritated when I first noticed it on Saturday afternoon, just as I was getting ready to leave on an errand. I have no idea how long it had been that way. I’m just glad the sticker was on the bumper and not on the tailgate, or they (she/he) would have damaged the paint with the key scratches. I ripped the sticker off, only later wishing that I’d taken a picture of it on the truck just as it was. But after returning home, I unfurled it and stuck it on a piece of wood and took a picture anyway.

Rush Limbaugh claims that feminism was founded by ugly women who couldn’t get dates. While that may be a tad simplistic, I will confess that almost all the feminist spokesmen (oops, spokeswomen) that I’ve ever seen on TV were less than stellar in the looks department. In any case, I sure wish I would have caught the defacer in the act. I would have pressed charges in a heartbeat. I suspect it was an ugly woman. Or a very weak, sissified man. Whoever did it was certainly ugly inside. Fortunately, in my last order from Fred the Curmudgeon, I purchased four bumper stickers. So I just slapped on a fresh one. If they (she/he) get this one, I’ll place another inside the back of my truck window. If they (she/he) break the window, well, let’s just not go there.

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Since my old clothes dryer was pronounced a lost cause by my friend Paul Zook, I decided last week to enter the appliance jungle and buy another one. Paul suggested that I call some used-appliance dealers, but I decided to check out new pricing before making any purchase. Last Thursday (7/19) after working out at the gym, I headed down the half block to JB Zimmerman, the True Value store in Blue Ball. They have a wide selection of appliances. I told the salesman what I was looking for, and he showed me what they had.

I bought one on the spot, a medium-priced GE model. The salesman checked the delivery schedule and said they could deliver it the next day, Friday. It now sits proudly in the laundry room and works like a charm, very quiet. It even has a little light on the inside that lights up when you open the door. Never saw the like.

I was very impressed with Jeff, the salesman. He was polite, friendly, very know-ledgeable, and not at all smarmy. He showed me the models in the price range I requested and did not try to persuade me to upgrade. Most importantly, he did not try to sell me an extended warranty, a rip-off method that I absolutely abhor. I had planned on checking other stores, such as Sears, but because of the salesman, I bought on the spot. I even sent JB Zimmerman a letter of appreciation, something I very rarely do, because I was so impressed.

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The movie we’ve all been waiting for is now in theaters. The Simpsons. I usually go to about one movie a year, and this year it will be The Simpsons. But I’ll probably go the second or third weekend, so the crowds will have thinned out a bit. Can’t wait. I’m way overdue for some gut-busting humor.

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